When you work with us, you have a dedicated Property Manager that will be your single point of contact. This means when you have questions, you will be contacting the person that is the most knowledgeable regarding your particular property. They are your advocate and will pull in the right specialists from other parts of the company to resolve any issues.
Our team approach to managing your property ensures that you have dedicated professionals in place and people who are specialized in handling various aspects of managing your property. We created this customer focused model to allow our clients to have the best experience possible.
Your Property Manager (aka- The Quarterback) is your primary point of contact. This individual is always there to work with you and answer your questions. They work hand in hand with the other team members to solve problems and provide you with whatever information you need.
We believe that no one person is great at everything. Our staff is fantastic, don’t get us wrong, but still, we think it makes sense to put people in positions that highlight their skills and their strengths. It means they enjoy their work and, in the end, this structure creates a better experience for our clients.
We have specialists in the financial side, document preparation, inspections and so on. But you do have a primary point of contact so that you don’t have to call multiple people just to get your question answered.
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The Property Manager’s primary role is to serve you and communicate with you every step of the way. You can call them with whatever questions you have, and they will get you an answer.
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When you work with us, your Property Manager will be your “go to” person during the management process. They will not only be the dedicated point of contact for you but also for your tenant and all vendors. Their focus is communication between all parties to answer questions, resolve issues just facilitate a great situation for everyone. Our entire property management team will handle other necessary functions to support the property manager, you and your property. So we want to make it easy for you – when you have questions, you reach out to your Property Manager who is the person who has the most knowledge about your property and they will get the answers. LEARN MORE >
As a rental business owner, your property is your product and it’s our job to get your product to rent quickly and for the best price possible. Our 7 step marketing plan ensures that we will get your home rented quickly and minimize any vacancy – saving you money! We work hand in hand with you to give recommendations on updates and improvements you can make to the property to attract the best quality tenants in the shortest amount of time. LEARN MORE >
Take time to get the right tenant! Yes, we all want to get the property rented fast but we need to do it right! This step is so important. Getting the right tenant into your property sets the tone for the entire tenancy and can help create a good experience versus one that is stressful and frustrating. We always say it’s better to get the RIGHT tenant than just a FAST tenant. LEARN MORE >
Collecting rent sounds simple right? It is when tenants pay on time but when they don’t we know the necessary steps to make sure they pay or get the proper notices they need at the right time. If tenants have gone beyond the grace period of the lease we provide them with a pay or quit notice. In addition we have to assess and collect the appropriate late fees. Worst case if they still don’t pay then we need to start talking about eviction. LEARN MORE >
Our property managers handle all maintenance and emergencies during business hours. After hours We have a contract with a trained call center to handle emergencies after hours and on weekends. So there will never be a time that the tenant cannot reach someone if there is an emergency. LEARN MORE >
The tenant is your customer and it’s our job to maintain a great relationship with them, keep them happy and still enforce the lease terms to ensure everyone is doing their part. From the time the tenant moves in until they move out, we deliver a high level of customer service so they feel taken care of. LEARN MORE >
We do several inspections over the course of the lease term. Inspections are critical to keep on top of potential problems and ensure that your tenant is complying with all of the lease terms. Before a new tenant moves in whether that is just when you are leaving or between 10 and turnovers we do a detailed move in inspection to document the condition of the property at that time – the lease start date. LEARN MORE >
When a property gets turned over in between tenants it’s a process that must be handled with good planning and quick action. Often times there is work to be done in between and we don’t want to have too much vacancy time so we need to plan and coordinate and schedule any and all work to be done in advance. LEARN MORE >
Our property management system, Propertyware, allows you to access your owner portal anytime you know our owners are all over the world in different time zones and countries but everything you need to know what’s going on with your property will be housed in your owner portal. LEARN MORE >
Part of a job as your rental property business manager is to make sure that we accurately document all things financial related to your property. Every month you will receive a monthly statement along with your rent proceeds for that month. LEARN MORE >
Reducing risk is another thing that a good business manager will do for their clients. We see all kinds that sometimes you may not even be aware of because you don’t do this every day. We stay current on tenant landlord law changes and contract changes so that we can be sure that we do things right to protect you. LEARN MORE >